Refund policy

2. REFUND POLICY

Last updated: August 20, 2026

All Sales Are Final

SuppliesVault does not offer refunds, returns, exchanges, cancellations, or partial credits on any purchase.

Every product we sell is a digital file delivered instantly. Once delivered, it cannot be returned, un-downloaded, or un-read. All sales are final at the moment of purchase.

By completing checkout, you confirm that you have read and accepted this policy.

Why

Digital products are delivered in full the instant your payment clears. There is no way for us to verify that a file has been deleted, and no way to recover the value of information once it has been accessed. A refund on a delivered digital file means giving the product away for free.

We keep our prices at $14.99 specifically so the decision is low-risk. Please read the full product description before you buy.

Immediate Delivery — Waiver of Cancellation Rights

Because delivery is immediate, by completing your purchase you expressly request immediate delivery and acknowledge that you thereby waive any statutory right of withdrawal, cancellation, or "cooling-off" period that might otherwise apply to your order.

Specifically Not Grounds for a Refund

To be completely clear, we do not issue refunds for any of the following:

  • Changing your mind, or buying by accident
  • Not reading the product description before purchasing
  • Believing the product was not what you expected
  • Not getting the results you hoped for, or not making money
  • Not having time to use the product
  • A vendor in our list raising prices, changing terms, requiring a business license, going out of stock, or declining your application
  • Already owning similar information, or finding some of it elsewhere
  • Trouble opening a file on your own device — contact us instead and we will help you open it

The Only Exceptions

We will issue a full refund in two situations, and only these two:

  1. Duplicate charge caused by our system. If you were charged twice for the same product in the same transaction, we refund the extra charge in full.
  2. We cancel your order. If we cancel or refuse your order before your files are delivered, you are refunded in full.

Approved refunds are returned to the original payment method within 5–10 business days, depending on your bank.

Delivery Problems Are Not Refund Problems

If you did not receive your files, you are not stuck. Email us.

Check your spam, promotions, and junk folders first. If it isn't there, email angelnmartinez23@gmail.com from the address you used at checkout, with your order number. We will re-send your download link at no charge, as many times as you need. Non-delivery is a support issue and we will always fix it.

Chargebacks

If you have a problem, contact angelnmartinez23@gmail.com first. We respond to every message.

Filing a chargeback on a delivered digital product instead of contacting us is a breach of our Terms of Service. We will dispute it with proof of delivery and your acceptance of this policy at checkout, permanently ban the account, and revoke the product license.

Contact

SuppliesVault Email: angelnmartinez23@gmail.com